FAQs

Get a better understanding of how we work.


faqs-2

How long are the sessions?

All sessions last approximately 50 minutes. Sometimes clients schedule 1.5 sessions, which is 75 minutes, or a double session, which is 1 hour and 40 minutes. Longer sessions work well for couples and groups.

Is what we discuss confidential?

Yes. Confidentiality is an essential part of any professional relationship as it involves the sharing of sensitive personal or proprietary information. All aspects of your participation in our engagement, including the scheduling of appointments, content of counseling, mediation, or coaching sessions, and any records we keep, are confidential as outlined by federal and state law. Communication between us may only be disclosed when: (a) the client signs a Consent Form and/or our release of information form authorizing such disclosure, or (b) in cases of immediate danger of serious harm to the client or someone else. We encourage you to address any questions or concerns about this important issue up front or at anytime throughout the process.

Do you take insurance?

No. While we do not participate in any managed care networks, some insurance plans do provide coverage for wellness and alternative services provided by professionals. We ask that you inquire into the presence or absence of coverage for our work together prior to engaging us. While we do not bill insurance companies directly, we are happy to provide statements that can be used for filing claims.

Do you work with clients “off-hours” or utilize technology?

Yes and yes. Because we know life places many demands on your time, we offer flexible scheduling for your convenience.

  • In-person engagements
  • Phone sessions
  • Skype
  • Email (Typically in concert with the above)

What kinds of things do people seek your help with?

Generally, our work focuses on helping clients who are:

  • Facing disruptive change, challenge, or crisis.
  • Making important and/or difficult decisions in emotionally charged environments.
  • Struggling with relationship issues—for example, a spouse or partner, child or loved one, an aging or sick parent, a friend or colleague.
  • Working through a health condition, physical impairment, or difficult diagnosis.
  • Struggling with practical and emotional end of life issues.
  • Wrestling with an unsettled mind and/or an empty or torn heart.
  • Trying to find peace in the midst of confusion and disorder, or in the aftermath of a distressing or traumatic event.

How do I know if you personally are the best fit?

Honestly, the best way to figure this out is for us to talk in real time. We offer a complementary consultation, either in person or on the phone, so that you can get a good idea of what I’m like and how I work, and I can better understand your situation, challenges, and goals. Here are a few questions to keep in mind for our first meeting:

  • Is she professional?
  • How responsive was she to my inquiry?
  • How easy is it to talk to her?
  • Does she seem like somebody I could trust?
  • Is she listening to my concerns?
  • Is she answering my questions directly and sufficiently?
  • Does she seem to know what she is talking about?
  • Does she seem confident and competent?
  • Do I feel comfortable with her?
  • Do our styles resonate?
  • Ultimately, "Do I like her?" and “Is this someone who I feel comfortable enough to share important aspects of my life?”

How do I know if you are the right professional to help me?

For starters, make sure you know what we do and don’t do.

We help clients navigate change, transform conflict, and rebuild lives in the wake of crisis or transition. We are conflict counselors, resilience coaches, ethics advisors, and mediators.

While professionally trained in psychotherapy, among other fields, we do not practice as traditional psychotherapists, clinical psychologists, or psychiatrists. We don’t do disorder or diagnosis. We don’t work in pathology or prescribe medication—although we do work with individuals who either have been or are currently being treated for such by other wellness providers. In fact, many clients utilize both our services and theirs concurrently.

Here’s what we do best: When the rug gets pulled out from underneath your life, and you go crashing down, whether because of health, finances, relationships, work, or various other challenges, we help you find the strength and resources to get back up. When you’re lost in the woods of confusion and doubt, grief and loss, heartache and heartbreak, we help to point and position you. When emotions overcome, and you have a difficult decision to make, and are struggling with the options before you, we help you to see clearly, think things through rationally, and eventually, make a decision that you can live with—peacefully and over the long haul. When some things in life no longer make sense, and what used to be “normal” is gone, and others, even you, feel unfamiliar or distant, we help you to regain a sense of meaning and create a “new normal” for a better life going forward. When you’re stuck at a crossroads, uncertain which is the best path ahead, we help you explore and step forward.

We do all of this, and a lot more.

How long will this process take? How will I know when I’m done?

In some cases our work with clients is explicitly time-limited; typically, this is determined in the early sessions—for instance, in the case of mediation or when an important decision needs to be made. Other times it is more open-ended, as is often the case with counseling or coaching.

Regardless of the nature of our work together, determining the right plan of action is essential, and is something we will discuss at the beginning and going forward, as appropriate.

 

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